How do I find order transactions that failed?
The Order Manager allows you to view failed and successful orders. This article discusses viewing failed orders.
1. Go to Revenue > Orders
2. Search for a failed order using the name of the customer, the order ID, email address and other terms. Set the date range if preferred to narrow your search. Hit Enter to Search.
3. Click on the order to open the details. Near the bottom you'll see a status drop down. If the status is "rejected," it is a failed order.
4. The failed order record has detailed information about the order.
The reason the order failed is in the Notes field.
