How do I restore a taxonomy that has disappeared?
A taxonomy may disappear if the has_child flag for the folder is set to false. You will know this only if you know there should be children taxonomy terms under a given taxonomy, but it isn't.
This may happen either due to an archive import or a taxonomy update / cleaning project.
Your options to fix this:
- Our developers can correct this, or
- The steps noted below.
IMPORTANT: The taxonomy hidden taxonomies aren't deleted, just not visible to the admin tool.
To restore:
To access your taxonomy, open the Taxonomy Manager under your Dashboard. Click on the category your taxonomy should live under (categories, site placement, classification or topics).
Add a child to the taxonomy in which your taxonomy disappeared, save it, and then delete it following these steps:
Click the new child taxonomy, give it a title and then click Save.
Then Delete the new child taxonomy.
Doing so will activate the has_child flag and the taxonomy that previously appeared in that category should display.
Contact your solutions manager if you have any questions or if the above does not work.